Conditions of Entry


  1. The Promoter is responsible for all aspects of an Event. All complaints and claims arising out of or in connection with an Event, including but not limited to admittance to and seating at the Event, shall be directed to the Promoter.
  2. If under the legal drinking age, an Entrant shall not purchase and/or consume any alcohol at the Centre, and if of legal drinking age, the Entrant shall not consume such quantity of alcohol which would be unlawful whilst the Entrant is, or as if the Entrant were, in control of a motor vehicle in New South Wales. Alcohol may only be consumed in those areas at the Centre which clearly indicate that alcohol consumption is permitted.
  3. A Promoter or its agents or the Owner or its agents may in their absolute discretion conduct searches of Patrons for any items carried by Patrons which are prohibited by law or prohibited by the Promoter’s terms of admission. Unless expressly authorised by the Owner, possession of the following items is prohibited at the Centre: weapons, controlled, dangerous or illegal substances, alcohol, bottles, cans or eskies, audio and/or visual recording, broadcasting or transmission equipment, still, movie or television cameras.
  4. An Entrant shall not transmit or aid in transmitting any description, picture, account or reproduction of an Event without the authorisation of the Promoter. The Promoter, its agents and licensees may utilise the Patrons image or likeness incidental to any photographic record, live or recorded video display or any other visual or audio transmission or reproduction in whole or in part of the Event. If an Entrant makes such a transmission, description, picture, account or reproduction of an Event which is subsequently confiscated by the Promoter or its agents, it shall become the property of the Promoter.
  5. Entrants voluntarily assume all risk of all damage and loss (including property damage, personal injury (fatal and non fatals), economic and consequential loss), whatsoever and howsoever arising (including by negligence) at the Centre including damage or loss caused by the acts or omissions of other Entrants including Patrons, employees, agents or licensees of the Owner or Promoter or any other person or thing present at the Centre.
  6. An Entrant holding a ticket purchased for a ticketed Event at a concessional price must be prepared to produce proof of age or documentation justifying the concession when a ticket is presented for use.
  7. Patrons who are late for an Event may not be admitted until there is a suitable break in the Event.
  8. A Promoter and the Owner reserve the right to refuse admission to and eject from the Event without compensation any Entrant, whose conduct is, or is deemed by the Promoter, the Owner or their agents, to be unlawful, disorderly or offensive or who is not entitled to attend that Event.
  9. The Owner reserves the right to refuse admission to and to eject from the Centre any Entrant whose conduct is, or is deemed by the Owner or its agents, to be unlawful, disorderly or offensive.
  10. The Promoter reserves the right, in good faith, to add, withdraw or substitute artists or competitors, and to vary seating arrangements, audience capacity, venues or advertised program times as it deems necessary, and the Promoter’s exercise of this right shall not entitle the Patron to make any claim whatsoever against the Promoter or the Owner.
  11. The Promoter or the Owner may cancel, interrupt or stop the Event due to adverse weather, dangerous situations or any other causes beyond its reasonable control, and such cancellation, interruption or stopping of the Event shall not entitle the Patron to make any claim whatsoever against the Owner or against the Promoter except, in the case of the Promoter, for and limited to a ticket for a replacement Event if scheduled or a refund of the ticket price if the Event is cancelled and not subsequently rescheduled.


The Newcastle Entertainment Centre will conduct security searches of bags being brought into the venue along with pat downs of guests to ensure no prohibited items are being brought into the venue.  Any guest refusing to comply with the direction of security and its staff will be denied entry to the venue.

Prohibited Items

The following prohibited items are not allowed in Newcastle Entertainment Centre. These items may change, without notice and at the complete discretion of Management in conjunction with each event:

  1. Cameras with a detachable lens telephoto lens or a lens that extends more than 5cm from the body of the camera. Flash photography is not permitted.
  2. Umbrellas longer than 300mm (when in the closed position)
  3. Drones and or other remote controlled devices
  4. iPads / tablets or any mobile phone measuring greater than 160mm diagonally
  5. Horns, trumpets, sirens, whistles or Vuvuzela type of noise making devices
  6. Flags or signs larger than 30cm x 30cm, flag pole not attached and content must not be offensive in any nature
  7. Motorbike helmets or balaclavas
  8. Weapons of any kind, including any item that can be used as a projectile
  9. Laser Pointers, permanent marker / felt type pens, scissors or aerosol canisters
  10. Backpacks and any other bags larger than the approved size of 30cm H x 30cm L x 30cm W. Baggage sizer's are available upon entry to verify the approve sizes permitted inside the Arena
  11. No back packs or bags of any size are permitted for a GA event with allocation to the Arena floor
  12. Alcohol or illegal substances of any kind
  13. Cans and bottles (unless event allows 1 sealed 600ml PET bottle of water) of any kind or eskies / hard cased cooler bags
  14. Chains and spiked wrist / neck bands or studded belts
  15. Glow sticks and other such illuminating objects such as LED signage
  16. Selfie Sticks / Monopods or Tripods
  17. Bicycles, skateboards / skates
  18. Chewing Gum
  19. Banners, posters, flags or signs larger than an A4 sheet of paper
  20. Commercial food (fast food items or food purchased from a full service restaurant) excluding items purchased by approved vendors and / or Arena catering outlets
  21. Fireworks or flares
  22. Animals (excluding service animals)
  23. Electronic cigarettes (e-cig or e-cigarettes), personal vaporises, electronic nicotine systems or any other vaporisers

Alcohol Management

Patrons entering Newcastle Entertainment Centre are advised that:

  1. The Arena is a licensed area / premises.
  2. Intoxicated persons will be refused entry / evicted from the Arena / Licensed Premises
  3. No external alcoholic beverages will be permitted entry to the Arena / Licensed Premises
  4. Alcohol may not be permitted inside the Main Auditorium during some events
  5. The following forms of ID are acceptable within the Arena:
  6. A driver’s or rider’s license or permit (issued by an Australian State or Territory or any foreign country)
  7. Australian passport or a foreign passport issued by another country
  8. NSW photo card (issued by Roads and Maritime Services NSW)
  9. Proof of age card issued by a public authority of the commonwealth or of another State or Territory for the purpose of attesting to a person’s identity and age.
  10. It is an offence for minors to purchase or consume alcohol;
  11. It is an offence to sell to or supply minors with alcohol;
  12. Checking procedures will apply at all entrances to prevent prohibited items from entering;
  13. For some events drinks are required to be decanted into approved plastic cups.

Refusal of Entry

For the safety, comfort and enjoyment of all patrons, Newcastle Entertainment Centre Management reserves the right to:

  1. Refuse Entry to any persons deemed to be intoxicated and/or disorderly;
  2. Refuse entry to any unauthorised persons;
  3. Refuse entry of items which have the potential to cause injury or public nuisance;
  4. Refuse entry to any person who purchases an event ticket from any unauthorised source, including a ticket scalper.
  5. Refuse entry to any person who presents an invalid ticket.
  6. Refuse Entry to any persons wearing 'Colours', ‘insignia' or pictures signifying belonging to any Outlaw Motorcycle Clubs (OLMC's) or other group as designated by Police.

Non-Smoking Policy

The Newcastle Entertainmenet Centre is a non-smoking venue.  Patrons will not be permitted to smoke anywhere within the Centre's facilities.

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