HOW CAN I TELL WHO IS THE OFFICIAL SELLER 
Resale websites are often very deceptive by using terminology like “official” to give visitors to their sites the impression that they are an official seller.&nbsp;When searching for tickets online, typing “Artist Tickets” will generally lead to a paid listing which is not the official site.&nbsp;Safest way to determine the official seller is via the Artist, Promoter and/or Venues websites and/or their social media platforms.
I THOUGHT MY TICKET GUARANTEED TO GET ME INTO THE EVENT 
No, the only way to guarantee that you are able to attend your event is to purchase through the official seller.&nbsp; The official ticket seller for the Brisbane Entertainment Centre is Ticketek&nbsp;<a href="http://www.premier.ticketek.com.au/">www.premier.ticketek.com.au</a>
WHY CAN’T THE BOX OFFICE ASSIST ME AT THE EVENT 
If your ticket/s are not purchased through Ticketek, staff will not have any record of your purchase or account.&nbsp; Where possible staff will attempt to sell you a new seat (if available) but will not be able to resolve your resale issue. &nbsp;
WHAT ARE THE BENEFITS OF PURCHASING THROUGH THE OFFICIAL SITE 
When you purchase through the official ticketing site, you pay the real price as determined by the Artist &amp; Promoter.&nbsp;In addition, the ticket you purchase will be 100% guaranteed.&nbsp;If something goes wrong, you are able to speak to a staff member to get it resolved quickly.&nbsp;In the unlikely event of a cancelled show, your ticket purchase will be automatically refunded with minimal fuss.
HOW TO I LODGE A COMPLAINT ABOUT A RESELLER 
If you have an issue with tickets you have purchased via an unofficial resale site,&nbsp;you will need to contact them direct.
There is also a consumer guide on the Live Performance Australia site – “Buying and Selling tickets in the Ticket resale market” that will provide you everything you need to know on your rights.&nbsp;<a href="https://liveperformance.com.au/resources/?cat%5B%5D=1086">https://liveperformance.com.au/resources/?cat%5B%5D=1086</a>

Frequently Asked Questions

Ticketek is the ONLY authorised ticketing agent for events at the Newcastle Entertainment Centre.
Please be aware that the Newcastle Entertainment Centre has NO obligation to honour tickets purchased from or through unauthorised re-sellers.
If you attend the Event with a ticket purchased via an unauthorised seller such as Ticketmaster Resale, Viagogo, Tickets, eBay, Gumtree, Tickets Australia, Ticket Merchant, Ticket Blaster, TicketBis, Queenoftickets or any other unauthorised re-sellers, you may be refused entry to the Event.
You should be aware that forged and fraudulently-obtained tickets are presented and denied entry to nearly every event we present.
Don’t be caught. Buy your tickets ONLY from an authorised seller.
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