Monday 16 March 2020 1:28pm
ASM Global has been closely following the federal and state governments’ management of the COVID-19 outbreak, and takes seriously our responsibility for the health and well-being of our patrons, clients and employees coming to Newcastle Entertainment Centre.
Following the initial announcement by the Prime Minister on Friday afternoon, we are making contact with the promoters of concerts/ organisers of events at Newcastle Entertainment Centre to discuss the potential to reschedule those events that will be affected by the advice to not proceed with events expecting to attract more than 500 people. This has now been confirmed by a Ministerial Order in NSW, until 13 June, 2020, a period of three months.
Whilst we have been anticipating a variety of scenarios, it will take some time to resolve the arrangements for each event.
It is our intent to be able to advise patrons expecting to attend such events of the new arrangements as quickly as possible. This will be done via our web site, through notification directly to ticket holders, for ticketed events and via organisers of events for which they have the patron contact details.
Should a ticketed event be cancelled altogether, refunds will be automatically made, directly to the original payment account. All ticket sales proceeds are held securely by Newcastle Entertainment Centre and are available for return to Ticketek to enable the refunds.
Due to the number of events affected and consequently the numbers of patrons involved, we would appreciate your patience in not calling us or Ticketek, and look out for the information to appear on our web site or for an email from us.